Is Your Service Provider Prepared to Support You Throughout a Disaster?

April 7, 2020

One of the most important yet often overlooked elements to ensure a continuous and high level of service is a rigorous disaster recovery and business continuity strategy. The importance of such plans and strategies is never more relevant than now as the world deals with the COVID-19 pandemic. With mandatory closures of offices for non-essential businesses, most service providers are forced to mobilize their workforce from remote locations. With employees operating from outside of their normal physical surroundings, communication barriers and availability of systems in a secure and compliant manner are essential to ensure uninterrupted service to clients. While seemingly very simple on the surface, for businesses operating complex and resource intense systems with teams spanning the globe, the best laid plans often do not operate as intended.

Why Does Only One in Three Organizations Sufficiently Invest in and Plan for Disaster Recovery and Business Continuity?

Observing the situation in April of 2020, one might expect that most organizations would appropriately plan for methods to support clients in the event of a disaster. However recent data show that one in three businesses does not have a disaster recovery strategy in place, and of those businesses that have a disaster recovery strategy, one in three were unprepared to execute on that strategy during a disaster (1). Disasters, whether human-made or natural, have become all too common in the modern era. In the 21st century alone, we have seen the attacks on the World Trade Centers on September 11th, 2001, numerous hurricanes (Katrina, Sandy, Harvey, Irma, and Maria), wildfires throughout California, Washington, Arizona, and Colorado, as well as various IT-related disasters such as the WannaCry and NotPetya/ExPetr ransomware attacks (2). With the widespread effect of these disasters and the staggering cost to the economy and to individual companies, one would expect a great deal of time, effort, and budget should be allocated to disaster mitigation and recovery plans.

Unfortunately, this is often not the case. Too many organizations employ a “head in the sand” approach and hope that such disasters will not affect them, or that operating from a laptop, mobile phone, and webmail will get them through. A robust business continuity and disaster recovery strategy is an investment in a global geo-redundant network of systems and servers. The cost is often hundreds of thousands, if not millions of dollars, as well as the time, energy, and attention of all staff to test and validate the effectiveness of planned strategies. In most instances these investments would be made at a direct hit to an organization’s profitability.

What is Syntactx Doing to Provide Uninterrupted High-Quality Service?

Syntactx is proud to have provided uninterrupted service to its clients throughout the COVID-19 pandemic. Years of iteration and testing of our business continuity and disaster recovery strategies has proven to be of value to Syntactx and our clients during the COVID-19 pandemic, and has prevented a slow-down or stoppage of service in all cases.

In many ways, this is just the tip of the iceberg, and other sophisticated elements of our strategies addressing system outages, utility shutdowns, loss of data (and recovery from redundant data sources), or loss and recovery of an entire location have been unnecessary in the current climate. Syntactx has invested heavily throughout its 10-year history in software for uninterrupted, high availability of systems and servers from VMware, Dell/EMC, Nutanix, Veeam, Citrix, and other cloud-based technologies. The purchase and configuration of these Gartner Magic Quadrant leading softwares and hardwares allow Syntactx to support clients throughout various types of disasters with uninterrupted service at the highest level of quality. Syntactx operates multiple geo-redundant data centers across the United States and Europe. Each datacenter houses exact replicas of all Syntactx data assets and is operational instantaneously should the Syntactx primary datacenter come off-line for any reason. Determining its ability for support in times of greatest need is of immense importance when contracting an outsourced service provider.

Evaluation of business continuity and disaster recovery strategies is an often-overlooked element of vendor qualification. Is your service provider prepared to support you? Please reach out to one of our experts to learn more about how Syntactx can support you.

References

  1. Choi TY , Rogers D, and Vakil B. Coronavirus Is a Wake-Up Call for Supply Chain Management. Harvard Business Review 2 April 2020. https://hbr.org/2020/03/coronavirus-is-a-wake-up-call-for-supply-chain-management, accessed April 2020.
  2. Swinhoe D. Is the world ready for the next big ransomware attack? CSO Online 4 March 2019. https://www.csoonline.com/article/3345967/is-the-world-ready-for-the-next-big-ransomware-attack.html, accessed April 2020.